Below is most entirely references from the hybris wiki, and reput together here.
Customer Ticketing System
The new Customer Ticketing System allows a customer to create, list and update support request tickets from a hybris Commerce Accelerator storefront – to connect customers with Cloud for Customer (or the hybris Customer Service Cockpit, or other 3rd party customer support system) Customer Support Agents.
In order to integrate the Customer Ticketing System, we:
- Created a new Customer Ticketing System API
- Created a new customerticketingstorefront AddOn for the Storefront accelerators
- Implemented a customerticketingfacades Extension to support SAP Cloud for Customer, hybris Customer Service Cockpit and other 3rd party customer support system integrations